Payments, shipping and the legal basics

A store can look finished and still not be able to sell. Payments, shipping and legal documents are the three settings that make an order possible. Set them up now, while the store is still in test mode, and going live becomes a formality.

Payments#

On the test store, payments run in sandbox mode. You can place complete orders and nothing is charged. Live card payments open only after you connect your own domain.

Kambloo ships with these payment methods, all free to enable:

• iyzico and PayTR. Card payments with 3D Secure, installment tables by card BIN, saved cards and refunds from your admin. Card details are entered in the provider's own secure fields and never reach Kambloo.
• Cash on delivery. The carrier collects the money. You can limit it by order amount, by region and by customer history, and you can add a service fee.
• Bank transfer. The customer sees your IBAN list and fills in a notification form. Stock is reserved for 24 hours by default. You approve the transfer from a pending list in your admin.

Start with one card provider plus one non-card method. Add more later when you see what customers pick. If you have your own bank virtual POS agreement, a separate bank POS module lets you connect it for lower commission.

Shipping#

Shipping settings decide what the customer sees before payment. Kambloo shows the shipping cost before the payment step, so there are no surprises at the end.

• Carriers. Free connectors are included for Yurtiçi Kargo, Aras Kargo, MNG, Sürat, PTT and HepsiJet. Connecting a carrier gives you label PDFs, tracking numbers sent to the customer, and status updates.
• Rates. Prices are calculated from volumetric weight (length × width × height divided by 3000) or real weight, whichever is larger, and from the origin and destination province. If you have your own carrier contract, upload the rate table as CSV.
• Free shipping threshold. Set a cart total above which shipping is free. The cart shows a progress bar toward that amount. Module 5 returns to this.

Enter real product weights in the product form. Without them, rate calculation cannot work.

Legal documents#

Turkish distance selling law requires two documents at checkout: the preliminary information form and the distance sales contract. Kambloo generates both from your company details and the order data. The customer approves them with an unchecked box before paying. A snapshot of the text, the approval time and the IP address is stored with the order and attached to the confirmation email.

For this to work, your company details must be complete. Enter your legal name, address, tax office and tax number in your store settings.

Two more items belong here:

• KVKK and cookies. Kambloo provides a template library for the KVKK notice, privacy policy, return and delivery terms and membership agreement. A cookie banner with mandatory, analytics and marketing categories is built in. Have an accountant or lawyer check the templates before launch.
• ETBİS. Every business that sells at a distance in Turkey must register with ETBİS. The go-live wizard reminds you. Do it before your first real sale.

Invoices#

Every sale needs an invoice. You have two options:

1. Connect an e-invoice integrator. Uyumsoft is the first supported integrator, with others such as Foriba, Logo İşbaşı and QNB eFinans planned. Once connected, Kambloo issues an e-archive or e-invoice automatically when an order is paid, attaches the PDF to the order and emails it to the customer. Refund and cancellation invoices go through the same connection.
2. Declare that you issue invoices externally. Kambloo records the declaration and you invoice from your own accounting software.

Kambloo does not let a store sell without one of these two settings. Check with your accountant which one applies to you.

Returns#

Customers have a 14-day right of withdrawal. In their account they can open a return request for a delivered order, pick the items and a reason, and follow the status. You approve or reject the request in your admin, and refunds go back through the original payment method.

Common mistakes#

• Testing only the card flow. Place a sandbox order with each method you enable.
• Leaving product weights empty, which breaks shipping calculation.
• Publishing legal templates without filling in company details, which leaves blanks in the contract.
• Forgetting ETBİS registration until after the first sale.

Apply this in your store: enable one card provider and one non-card method, add shipping rates, complete your company details, and place a full sandbox order from your storefront.