Free tool

Store policy generator

A short list of questions about how your store actually works, and you get two finished drafts: a privacy policy and a refund and return policy. Copy them or download them as Markdown, then edit them until they are true.

Questions about your store

Answer what you know. Every question is optional, and the drafts below rewrite themselves as you go.

0 of 12 answered

The name your customers see on the invoice and the parcel.

The postal address a customer or an authority can write to.

The web address the policy belongs to.

Where do you sell from?

The country your business is registered and operates in.

Where returns and privacy requests should be sent.

Counted from the day the order is delivered. Fourteen days is the common minimum in Europe and Turkey, and it is what the draft uses if you leave this empty.

How do you refund?

A faulty item is always refunded in money, whatever you choose here.

Write it as you would say it: a country, a list of countries, a region.

What do you collect from a customer?

Tick only what you really store. Each tick adds a paragraph that describes it.

Which cookies does your store set?

Essential cookies keep a basket and a session. Anything else needs consent.

Do you also sell on a marketplace?

A marketplace order is returned through the marketplace, so the policy has to say so.

Your drafts

Both documents rewrite themselves as you answer. Read them before you publish them.

Privacy policy


            

Refund and return policy


            

The questions and the drafts run in your browser. Nothing you answer is sent to us or stored, and no account or email address is asked for.

This is a draft to work from, not legal, tax or accounting advice. Check it against the rules that apply to your business.

Read the definition: Distance Sales Contract (Mesafeli Satış Sözleşmesi)

Two pages every store needs before the first order

A store that takes money and an address owes its customers two written answers: what happens to their data, and what happens when they want to send something back. Most new sellers copy those pages from a competitor, which is how a shop in one country ends up promising a fourteen-day window it does not honor and naming an analytics tool it does not use. A wrong policy is worse than a plain one, because a customer will hold you to it and a regulator will read it as a statement of fact.

This tool goes the other way round. It asks a short list of questions about how your store really works - who the business behind the shop is, where you sell from, how long a return stays open, how you refund, what you collect, what your cookies do, whether you also sell on a marketplace - and writes the two documents out of the answers. Every paragraph in the result is there because one of your answers put it there. Say you use no advertising cookies and the advertising paragraph is not in the draft at all, rather than sitting in it as a promise you did not make.

The drafts are complete prose, not a form with gaps. The privacy policy covers who you are, what you collect and why, the legal ground for each purpose, cookies, who else sees the data, where it is stored, how long you keep it, the rights a customer can exercise and how to complain. The return policy covers the window, the condition an item has to come back in, how a return is started, how a refund is paid and how long it takes, who pays the shipping, faulty items, what cannot be returned at all, marketplace orders and cancellations before dispatch.

What this is not is legal advice. Consumer law and data protection law differ by country and change every year, and no generator can know your contracts, your carriers or the categories you sell. The draft is written to the shape these laws share rather than to one country's rulebook, so it does not change from market to market. Read every line, change what does not match what you actually do, and have a lawyer look at the result before it goes on your site. That is a much shorter and much cheaper conversation when you arrive with a draft.

Everything runs in your browser. The answers are never sent anywhere, there is no account, no email step and no saved history: the two documents are yours the moment they appear, in Markdown, which pastes cleanly into any editor or content page.

How to use it

  1. Answer what you know Every question is optional. An unanswered one falls back to careful, general wording rather than leaving a blank in the text.
  2. Be honest about the data Tick what you actually collect and which cookies you actually set. A policy that claims less than you do is the one that causes trouble.
  3. Read both drafts They update as you answer. Read them end to end once - you will spot the two or three lines that do not match your shop.
  4. Copy or download Take the Markdown into your editor, fix those lines, and add anything specific to your products.
  5. Add what your country demands Many countries require a registration, trade-register or tax number on a published policy, and some require a phone number. Add yours where the draft names the business.
  6. Have it checked Show the finished text to a lawyer or your accountant. Arriving with a draft turns a long engagement into a short review.

Questions about store policies

Can I publish this as it is?

You can publish it, but you should not publish it unread. The draft is written from your own answers and is deliberately conservative, yet it cannot know your carriers, your product categories, the contracts you have signed or the law of your customers' country. Read it end to end, correct anything that does not describe what you really do, and have a lawyer review it. A policy is a promise: it only helps you if it is true.

Do my answers leave my browser?

No. The questions, the templates and the assembly all run in the page. Nothing you answer is posted to a server or stored anywhere, and there is no account to hold a history, which is also why closing the tab loses the answers. Copy or download the drafts before you leave the page.

Which law do these drafts follow?

They are written to the shape that data protection and consumer law share across the markets this site serves: a named controller, a purpose and a legal ground for every use, a stated retention period, the usual access, correction, deletion, restriction, portability and objection rights, a right to complain to a supervisory authority, and a distance-selling return window with the standard exceptions. The draft does not otherwise change with the country you sell from: your own country will add specific duties - a register number, a mandatory clause, a different deadline - and that is exactly the part a local lawyer should fill in.

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Publish them where they belong

A Kambloo store gives every policy its own page, in every language you sell in, linked from the footer and the checkout where a buyer actually looks for them.

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